TERMS & CONDITIONS
Last Updated: 9.30.2026
These Terms & Conditions ("Terms") are a legally binding agreement between you ("you" or "your") and Kenwood Design LLC, doing business as Kenwood Home ("Kenwood Home," "Company," "we," "us," or "our"), regarding your access to and use of www.kenwoodhome.com (the "Site") and any related products, services, scheduling, online purchases, and digital materials offered through the Site (collectively, the "Services").
Company Details Kenwood Design LLC (d/b/a Kenwood Home) 100 N Railroad Street, Wanda, MN 56294, United States Email: abby@kenwoodhome.com
By accessing the Site, booking an appointment, purchasing Services, checking the box at checkout, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Site or purchase Services.
1) Eligibility
The Services are intended for individuals who are 18 years of age or older. By using the Services, you represent that you are at least 18 and have the legal capacity to enter into these Terms.
2) Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
3) Our Services and General Information
The Site may include design-related information, recommendations, and inspiration. While we strive to provide helpful and accurate information, the Site and Services are provided for informational purposes and do not constitute legal, engineering, architectural, structural, or other licensed professional advice. Kenwood Home is not a certified interior designer, architect, engineer, or contractor.
4) Design Services Scope (Design Guidance Only)
Kenwood Home provides design guidance and consulting. Unless otherwise agreed in writing, our Services are limited to recommendations, planning support, and curated guidance, which may include (as applicable): space planning guidance, finish selections, styling suggestions, furniture guidance, and visual support.
Design Services Terms If you purchase a design package, our Design Services Terms at [kenwoodhome.com/design-terms] also apply and are incorporated into these Terms. They describe what's included in each package, booking and start dates, timelines, feedback, refinement rounds, add-ons, and cancellations. If there is any conflict between these Terms and the Design Services Terms regarding a design package, the Design Services Terms control for that project.
Client execution responsibility You understand and agree that you are responsible for:
Ordering/purchasing products and materials
Verifying dimensions, measurements, clearances, and fit
Hiring and managing contractors or trades
Scheduling, installation, construction, and execution
Permits, inspections, and compliance with applicable laws/codes
We do not provide contractor management, project management, procurement management, or installation services unless explicitly stated in writing.
Measurements and site conditions You are responsible for ensuring measurements and site information are accurate before purchasing or installing any items. If measurements or information provided by you are inaccurate or incomplete, you assume all resulting risk and costs.
No code/permit/engineering responsibility We are not responsible for building codes, permitting, zoning, structural engineering, mechanical systems, electrical, plumbing, safety standards, or ADA compliance. You are responsible for consulting licensed professionals as needed.
Product availability and third-party performance Products and materials are subject to availability, lead times, discontinued items, substitutions, and manufacturer changes. We do not guarantee product availability, pricing, lead times, performance, or outcomes, and we are not responsible for third-party vendor, shipping, delivery, or contractor performance. Any help finding replacement items for design package clients is described in the Design Services Terms.
Product appearance and visual representations Colors, finishes, textures, patterns, and dimensions may appear differently in person than they do on screens, in photos, or in digital files. Renderings, mock-ups, and design boards are visual representations intended to show overall design intent and are not exact depictions of final products or spaces. We recommend obtaining physical samples before purchasing. Kenwood Home is not responsible for differences between how products appear online or in design materials and how they appear in person.
Timelines and delays We do our best to meet every estimated timeline, but timelines are estimates, not guarantees. Kenwood Home is not responsible for delays caused by circumstances beyond our reasonable control, including illness, family emergencies, severe weather, power or internet outages, or delays from third parties. If a delay affects your project, we'll let you know as soon as possible and share an updated timeline.
5) Purchases, Payments, and Checkout
Purchases may be processed through Squarespace Commerce and/or Squarespace Payments. Prices are listed in U.S. dollars (USD) unless otherwise stated.
You agree to provide current, complete, and accurate purchase information. We reserve the right to:
Correct pricing errors or inaccuracies
Refuse or cancel orders at our sole discretion
Modify, discontinue, or limit Services or offerings at any time
Payment processing Payments are processed by third-party providers (including Squarespace Payments and its service providers). Kenwood Home does not store or have access to your full payment card details.
Taxes Sales tax may be added where required. Third-party processors may support automated tax calculations. You are responsible for any applicable taxes not collected at checkout.
Gift cards Kenwood Home gift cards are redeemable at our shop in Wanda. Gift cards have no cash value except as required by law and cannot be replaced if lost or stolen. Gift cards do not expire and carry no fees.
6) Refunds, Cancellations, No-Shows, and Rescheduling
Design Packages Design packages are paid in full at purchase and reserve time on our calendar. If you cancel:
At least 14 days before your start date: full refund, minus a $25 processing fee.
Less than 14 days before your start date, but before your kickoff meeting: 75% refund.
After your kickoff meeting, but before your concept board (or design plan for Finishing Details) is delivered: 50% refund.
Once your concept board or design plan has been delivered: no refund.
Full details are in the Design Services Terms.
Consultations and Meetings Design Consultations, Contractor Meetings, and in-person meetings reserve a time slot and are non-refundable. You may reschedule using the reschedule option in your booking confirmation email with at least 24 hours notice. Late cancellations or no-shows may forfeit the fee.
Consultation credit If you purchase a design package within 30 days of your Design Consultation, your consultation fee can be applied toward that package.
Add-ons Additional refinement rounds and 3D Render Upgrades are non-refundable once work has begun.
Rescheduling We reserve the right to charge additional fees for repeated reschedules or short-notice changes.
Chargebacks If you initiate a chargeback or payment dispute, we reserve the right to suspend delivery of Services and/or deliverables until the dispute is resolved. You agree to contact us at abby@kenwoodhome.com first to attempt informal resolution.
7) Client Responsibilities
To help ensure efficient and accurate guidance, you agree to:
Provide timely, accurate information (photos, measurements, inspiration, constraints)
Share feedback within the timeframes described in the Design Services Terms, understanding that delays in feedback may shift delivery dates
Communicate promptly about budget, goals, and priorities
Verify measurements, order details, and installation requirements before purchase/execution
Consult licensed professionals for construction, structural changes, and code compliance
8) Intellectual Property
Our Site content All content on the Site, including text, graphics, photos, design boards, layouts, visuals, renderings, templates, and downloadable materials, belongs to Kenwood Home or our licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, publicly display, publish, create derivative works from, or commercially exploit Site content without our prior written permission.
Design deliverables Any design deliverables we create (including concepts, mood boards, 3D visuals, layouts, plans, documents, and curated selections/links) remain our intellectual property unless otherwise agreed in writing.
Once your design package and any add-ons are paid in full, you receive a limited, non-transferable license to use deliverables for your personal residential project only. You may share deliverables with the contractors, installers, and trades working on your project as needed to complete it. You may not resell, publish, post online, or reuse deliverables for commercial purposes (including by contractors, builders, other designers, or third parties) without written permission.
9) Client Materials and Permissions
You may provide images, measurements, inspiration, and other materials ("Client Materials"). You represent you have the right to share them.
We may share design work from your project, such as concept boards, mood boards, renderings, or mock-ups, on our website, in our portfolio, or on social media (including stories), without your name, address, or other personal details, unless you ask us not to in writing. We will not publicly share photos of your home, whether in progress or finished, without your permission. With your permission, Kenwood Home may use project photos and general project descriptions for portfolio and marketing purposes, without sharing your name, location, or other personal details unless you agree. You may withdraw your permission for future use at any time by emailing abby@kenwoodhome.com.
Reviews and testimonials If you share a review, testimonial, or feedback with us, we will only use it publicly with your permission. You can let us know how you'd like to be identified (for example, first name and town) or ask us to stop using it at any time.
10) Third-Party Links and Tools
The Site may contain links to third-party websites, products, services, or tools. We are not responsible for third-party content, availability, pricing, policies, practices, or performance. Use third-party sites and products at your own risk.
11) Affiliate Links and Sponsored Content
Some links on this website may be affiliate links. This means that if you click on a link and make a purchase, Kenwood Home may earn a small commission at no additional cost to you.
Affiliate links may appear within:
Blog posts
Design recommendations
Product roundups
Shop or inspiration pages
Emails or digital materials
We only share products, brands, or resources that we genuinely use, recommend, or believe may be helpful. Any compensation received through affiliate links does not influence the price you pay.
Kenwood Home does not guarantee product availability, pricing, performance, delivery timelines, or outcomes related to third-party products or services purchased through affiliate links. All purchases made through affiliate links are subject to the policies and customer service practices of the third-party seller.
Participation in affiliate programs does not constitute an endorsement or warranty of any third-party product, service, or vendor.
12) Prohibited Uses
You agree not to:
Use the Site for any unlawful purpose
Attempt to hack, disrupt, scrape, crawl, or reverse engineer the Site
Upload malicious code or interfere with Site security
Post false, abusive, defamatory, or harmful content
Misrepresent your identity or affiliation
We may suspend or terminate access for violations.
13) Privacy Policy
Your use of the Site is subject to our Privacy Policy, which is incorporated into these Terms: https://www.kenwoodhome.com/privacy-policy
14) Disclaimer of Warranties
THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee specific outcomes, savings, increased home value, contractor performance, product performance, timelines, or satisfaction.
15) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KENWOOD HOME SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
IN ANY EVENT, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
16) Indemnification
You agree to indemnify, defend, and hold harmless Kenwood Home and its owners, contractors, affiliates, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
Your breach of these Terms
Your misuse of the Site or Services
Your purchases, installations, contractor work, or project execution
Your violation of law or third-party rights
Your Client Materials and any claims related to them
17) Termination
We may suspend or terminate your access to the Site or Services at any time if you violate these Terms or engage in conduct that we reasonably believe is harmful to our business, operations, reputation, or other users.
18) Governing Law
These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules.
19) Dispute Resolution (Binding Arbitration; Class Action Waiver)
Informal resolution first Before initiating arbitration, you agree to contact us at abby@kenwoodhome.com and attempt to resolve the dispute informally for at least 30 days.
Binding arbitration If the dispute cannot be resolved informally, you and Kenwood Home agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration, rather than in court, except as noted under "Exceptions" below.
Arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules (including consumer rules when applicable). The arbitration may be conducted remotely (by video/phone) unless the arbitrator requires otherwise. The arbitrator may award the same damages and relief as a court.
Class action waiver YOU AND KENWOOD HOME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Exceptions Either party may seek injunctive or equitable relief in court to protect intellectual property rights or prevent unauthorized use or misuse of the Services. For those limited purposes, venue will be in Minnesota as set forth below.
Small claims Instead of arbitration, either party may bring an individual claim in small claims court in Minnesota, as long as the claim qualifies and stays in small claims court.
Venue fallback If a court determines that a claim must proceed in court rather than arbitration, you agree that it will be brought exclusively in the state or federal courts located in Minnesota, and you consent to jurisdiction and venue there.
20) Electronic Communications and Signatures
By using the Services, you consent to receive communications electronically (including email and website notices). You agree that electronic agreements, notices, disclosures, and records satisfy legal requirements for written communications.
21) Miscellaneous
Entire agreement These Terms, our Privacy Policy, and (for design packages) our Design Services Terms make up the entire agreement between you and Kenwood Home regarding the Services.
Severability If any part of these Terms is found to be unenforceable, the rest of these Terms will remain in full effect.
No waiver If we don't enforce any part of these Terms right away, that doesn't mean we've given up the right to enforce it later.
Assignment You may not transfer your rights under these Terms without our written consent. We may transfer our rights and obligations in connection with a sale or reorganization of our business.
22) Contact Us
If you have questions about these Terms, please contact:
Kenwood Home 100 N Railroad Street, Wanda, MN 56294
Email: abby@kenwoodhome.com